Frequently Asked Questions
Questions buyers ask before ordering greeting cards and videos
Review the details below to understand scope, inputs, delivery, revisions, ownership, and support before choosing a package.
What does the greeting cards and videos service include?
It includes custom greeting card design, personalized message layout, and short greeting video creation when selected. The final scope depends on your package, occasion, message length, brand needs, and whether you need print-ready, digital, or video files.
What do I need to provide before the project starts?
You need to provide the occasion, recipient name, sender name, message text, preferred tone, colours, logo if any, and delivery format. If you are unsure, share a rough idea and Rudrriv can help organize it into a clear creative direction.
How long does delivery usually take?
Delivery usually takes 2 to 5 days depending on the selected package. Timelines depend on the number of card concepts, video length, revision complexity, and how quickly required details are provided after ordering.
How many revisions are included?
Revisions are included according to the package: Basic includes 1 revision, Standard includes 2 revisions, and Premium includes 3 revisions. Revisions cover reasonable adjustments to text, layout, colours, pacing, and format, not a completely new project scope.
Can I request a custom offer?
Yes, custom offers are available when your project does not fit the listed packages. This may be useful for bulk greeting cards, corporate holiday campaigns, multiple video versions, urgent delivery, or special file format requirements.
Is urgent delivery available?
Urgent delivery may be available depending on current workload and project complexity. Simple digital cards are easier to complete quickly, while illustrated cards, longer videos, and multiple export sizes may require more production time.
Which final file formats will I receive?
Final formats depend on your package and use case. Common card formats include JPG, PNG, and PDF, while video greetings are usually delivered as MP4. Print-ready files, transparent assets, and social media sizes can be included when requested.
Can I use the final greeting for business or commercial purposes?
Yes, business and commercial use can be included when the scope is agreed before delivery. You should provide any required brand assets, approved wording, and usage details so the final files are prepared for your intended channel.
What is the difference between Basic, Standard, and Premium?
Basic is for one simple digital card, Standard adds more complete design direction and a short video greeting, and Premium is for a fuller asset set with more concepts, longer video support, multiple exports, and priority handling.
What happens if I am not satisfied with the first version?
You can request revisions within the included revision rounds. Clear feedback helps improve the next version, especially when it explains what to change in wording, colour, layout, image style, or video pacing.
How will we communicate during the project?
Communication is handled through clear written updates after the order begins. You will receive questions if details are missing, an initial draft for review, and revised files after feedback is received.
Is support available after final delivery?
Basic delivery support is available for file access or minor export questions after delivery. Additional design changes, new versions, or new formats after approval may require a small custom add-on depending on the request.