Effective Date: 05.07.2026
Last Updated: 05.07.2026
Website: rudrriv.com
Legal Entity: Rudrriv Solutions Private Limited
Business / Website Name: Rudrriv
This Refund and Cancellation Policy (“Policy”) explains the circumstances in which Rudrriv Solutions Private Limited, operating under the business and website name Rudrriv (“Rudrriv”, “Company”, “we”, “us” or “our”), may approve, decline, calculate or process a cancellation, credit or refund relating to Services purchased from or supplied by Rudrriv.
This Policy applies to payments made through rudrriv.com, a payment link, bank transfer, UPI, payment gateway, invoice, quotation, proposal, purchase order, statement of work, service order, subscription, retainer or other arrangement under which Rudrriv agrees to provide Services to a client, customer, user or purchaser (“Client”, “you” or “your”).
Rudrriv provides services including website and e-commerce design and development, mobile and software development, branding and design, search-engine optimisation, digital marketing, social-media management, paid advertising, content and video production, analytics, business intelligence, data services, artificial-intelligence-enabled solutions, consulting, maintenance, hosting coordination, technical support and related professional services (collectively, the “Services”).
Because many Services are customised, labour-intensive, capacity-reserved, milestone-based or dependent on third-party products and commitments, eligibility for a refund depends on the stage of performance, work completed, resources allocated, expenses incurred and the terms of the applicable Service Order.
Order of precedence: A signed contract, proposal, quotation, statement of work, purchase order or product-specific term may contain different cancellation or refund provisions. Those specific provisions will prevail for that engagement to the extent of any inconsistency, subject always to mandatory rights under applicable law.
This Policy is intended to operate consistently with applicable Indian law, including the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Consumer Protection (E-Commerce) Rules, 2020, where applicable; applicable tax and payment-system requirements; and other laws governing contracts, electronic commerce, deficient services, unfair trade practices and consumer grievance redressal.
Nothing in this Policy excludes, restricts or waives a right or remedy that cannot lawfully be excluded or restricted. Where you qualify as a “consumer” under applicable law, mandatory protections relating to deficient, defective, misrepresented or unlawfully supplied Services continue to apply. Purchases made primarily for a commercial purpose may be governed principally by the applicable commercial contract and general contract law, subject to statutory exceptions.
Refund requests are reviewed fairly and individually. A payment is not automatically refundable merely because the Client changes its strategy, budget, management, priorities, preferred vendor, timeline, creative preference or business circumstances after Rudrriv has accepted the engagement or begun performance.
Subject to the applicable Service Order and mandatory law, refunds may be available where:
No policy term will be interpreted to permit Rudrriv to retain payment for Services that were not supplied where retention would be unlawful, unfair or inconsistent with a binding contractual or statutory obligation.
A Client may request cancellation by emailing support@rudrriv.com. A request is effective only when received by Rudrriv through an authorised written channel and sufficiently identifies the Client, Service Order and payment.
Where cancellation is requested before Commencement of Work, before resources have been reserved and before Rudrriv has incurred or committed Third-Party Costs, Rudrriv may approve a full refund, less any payment-gateway or banking charge that is non-refundable to Rudrriv and may lawfully be deducted.
Where onboarding, discovery, scheduling, research, consultation, account setup, resource reservation or procurement has already begun, the refund may be reduced by the reasonable value of that work and by non-recoverable costs. Rudrriv will provide an appropriate explanation of material deductions.
A deposit, advance, booking amount or mobilisation fee may be required to reserve team capacity, begin discovery, secure a delivery slot, procure tools or commence a customised project. Unless the Service Order expressly states otherwise, such amount is applied toward the total project fees and is not an additional charge.
After Commencement of Work, a deposit is refundable only to the extent it exceeds:
A description such as “non-refundable deposit” will not be applied in a manner that overrides a mandatory statutory remedy or permits retention of an amount that would constitute an unlawful penalty or unfair term.
Custom websites, applications, software, brand systems, designs, campaigns, analytics solutions, AI solutions, content packages, videos and consulting deliverables are created for a particular Client and ordinarily cannot be resold. Once work has begun, fees attributable to completed or substantially completed work are generally non-refundable.
A milestone is considered accepted when the Client provides written approval, uses or publishes the deliverable, directs Rudrriv to proceed to the next stage, or fails to raise a specific material objection within the review period stated in the Service Order. Accepted milestones are normally non-refundable, subject to mandatory law and any unresolved material defect.
If the Client cancels after work begins, Rudrriv may invoice or retain payment for completed work, work in progress, committed resources, approved milestones and Third-Party Costs up to the effective cancellation date. Any remaining unearned balance will be calculated and, where applicable, refunded.
A subjective change of taste or preference does not by itself establish deficient performance where the deliverable materially complies with the agreed brief. Rudrriv will provide the revisions included in the Service Order. Additional concepts, revisions or scope changes may be chargeable.
Retainers and recurring Services may include SEO, social-media management, advertising management, content production, maintenance, technical support, hosting support, analytics, reporting, consulting and other continuing Services.
Rudrriv will not impose a cancellation charge on a consumer that is materially one-sided compared with the consequences borne by Rudrriv when Rudrriv cancels the same confirmed Service without contractual or legal justification.
Fees paid to Rudrriv for campaign strategy, setup, creative work, tracking, optimisation, reporting or management are separate from advertising or media spend paid to advertising platforms, publishers, influencers or other third parties.
Amounts already spent, committed, credited to, withheld by or made non-refundable by Google, Meta, LinkedIn, X, marketplaces, publishers, influencers, media owners or other advertising partners are not refundable by Rudrriv. Any refund of an unused third-party media balance is subject to the relevant platform’s rules, account ownership, billing arrangement and actual recovery of funds.
Marketing, SEO, advertising and growth Services do not guarantee a particular ranking, reach, lead volume, conversion rate, revenue, return on advertising spend or business outcome unless a specific written guarantee is expressly included in the Service Order. Lack of an expected commercial outcome alone is not a basis for refund where Rudrriv supplied the agreed Services with reasonable skill and care.
Third-Party Costs purchased, registered, activated or committed for a Client are generally non-refundable once the relevant third party has charged or committed the amount. This includes, without limitation:
Where a third-party product is acquired directly in the Client’s account, refund rights are governed by that provider’s terms. Rudrriv may reasonably assist with a request but does not control or guarantee the third party’s decision.
For booked consulting sessions, workshops, strategy calls, audits, interviews, training or events, the applicable Service Order may specify a rescheduling or cancellation deadline. Where no specific term is stated, the following default applies:
Timely delivery often depends on Client content, approvals, credentials, data, access, feedback, decisions and payments. Rudrriv is not responsible for delay caused by missing or late Client inputs.
If a Client becomes inactive or fails to provide required inputs for 30 consecutive days after written follow-up, Rudrriv may pause the project, revise the schedule, reallocate resources and charge a reasonable restart or remobilisation fee disclosed before recommencement. If inactivity continues for 60 consecutive days, Rudrriv may treat the engagement as abandoned and close it after notice.
On abandonment, fees for Services performed, reserved capacity and Third-Party Costs remain payable. Any unused amount, after lawful deductions and contractual minimum commitments, will be assessed under this Policy. Project reactivation is subject to availability and may require a revised quotation.
If you believe a Service materially fails to conform to the applicable Service Order, notify Rudrriv promptly with sufficient detail, supporting material and access reasonably required to investigate. Unless a different acceptance period is stated in the Service Order, you should raise a delivery-related issue within seven calendar days after the relevant deliverable is supplied or the issue is discovered. This request period does not extinguish a statutory right that remains available under applicable law.
Rudrriv will review the issue and, where the concern is substantiated and attributable to Rudrriv, may choose an appropriate remedy, including correction, re-performance, replacement, completion of missing work, service credit, partial refund or full refund for the affected component. Rudrriv will ordinarily be given a reasonable opportunity to cure a correctable deficiency before a refund is required.
A refund will not ordinarily be due where the problem results from Client instructions, inaccurate or unlawful Client materials, unauthorised modifications, unsupported systems, third-party outages, platform-policy changes, malware or security incidents outside Rudrriv’s control, failure to follow documentation, normal maintenance requirements or use outside the agreed scope.
Rudrriv may suspend or terminate Services for non-payment, material breach, unlawful instructions, abusive or unsafe conduct, infringement concerns, security risks, repeated failure to cooperate, misuse of systems, reputational harm or another ground permitted by the Service Order or law.
Where termination results from the Client’s breach, the Client remains responsible for Services performed, committed resources, Third-Party Costs and other accrued amounts. Any excess prepaid balance will be handled under the Service Order and this Policy.
If Rudrriv cancels a confirmed Service without Client breach and cannot provide a reasonable substitute, Rudrriv will refund the amount paid for the unperformed portion after accounting for any completed and accepted work. This does not limit any further mandatory remedy available under law.
If the same invoice is paid more than once or an amount greater than the amount due is received, Rudrriv will verify the transaction and refund or credit the excess amount, unless you request that it be applied to another valid invoice.
A transaction shown as failed or pending may be automatically reversed by the bank or payment provider. Before submitting a duplicate payment, contact your bank or payment provider and share the transaction reference with Rudrriv. Rudrriv cannot refund an amount it has not received.
Report a suspected unauthorised payment immediately to your bank or payment provider and to support@rudrriv.com. Rudrriv may request reasonable evidence, preserve logs and cooperate with the relevant provider or authority. The applicable bank, card, UPI or payment-network rules will govern transaction reversal rights.
Send a written request to support@rudrriv.com with the subject “Refund / Cancellation Request” and include:
Do not send passwords, one-time passwords, card PINs or CVV codes. Rudrriv may request additional information to verify identity, authority, payment ownership and the relevant facts.
A request is not approved merely because it has been submitted. Rudrriv will review the Service Order, work records, deliverables, communications, costs and applicable law before communicating its decision.
Rudrriv will endeavour to acknowledge a complete refund or cancellation request within 48 hours where consumer e-commerce requirements apply, and otherwise within a reasonable business period. We will endeavour to resolve a consumer complaint within one month of receipt, subject to the complexity of the matter and applicable law.
Once a refund is approved, Rudrriv will ordinarily initiate it within seven to ten business days, or within any shorter period required by applicable law or the relevant payment system. The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, cross-border payment channel or other financial institution and is outside Rudrriv’s direct control.
Refunds will normally be made to the original payment method. Where that method is unavailable, Rudrriv may request bank details and identity or authority verification before using an alternative lawful method.
Where a partial refund is appropriate, Rudrriv may calculate the amount using one or more of the following:
At the Client’s request and with Rudrriv’s approval, an otherwise refundable amount may be issued as a service credit instead of cash. Unless stated otherwise in writing, a service credit is non-transferable, cannot be exchanged for cash and must be used within 12 months of issue.
Refunds are calculated with reference to the original invoice, applicable GST treatment, credit-note requirements and tax adjustments permitted by law. Rudrriv may issue a credit note or revised invoice where required. A Client must reasonably cooperate with documentation needed to process the adjustment.
Transaction, conversion, correspondent-bank or payment-gateway charges imposed by third parties may be deducted only where they were disclosed, actually incurred, non-recoverable and lawfully chargeable. Rudrriv is not responsible for exchange-rate differences or charges imposed independently by the Client’s bank or payment provider.
You should first contact Rudrriv to allow a genuine billing or service issue to be investigated and resolved. Initiating a chargeback does not cancel contractual payment obligations or determine that a refund is legally due.
Rudrriv may provide the payment provider with relevant contracts, invoices, approvals, delivery records, logs and communications to contest an inaccurate, fraudulent or abusive chargeback. Rudrriv may suspend Services during a payment dispute and may recover reasonable costs permitted by the Service Order and law. Nothing in this section prevents a good-faith dispute or a statutory remedy.
Where a discount is conditional on purchasing a bundle, minimum term, prepaid plan or specified volume, cancellation of part of the arrangement may cause completed Services to be recalculated at the applicable standard rate before determining any refund. This adjustment will be made only where the condition was disclosed in advance and is lawful and proportionate.
Promotional credits, complimentary work and free add-ons have no independent cash value and are not refundable. If the principal paid Service is refunded, unused related promotional benefits may be cancelled.
Neither party is responsible for delay or failure caused by events beyond reasonable control, including natural disasters, epidemic or pandemic conditions, war, civil disturbance, government action, utility or internet failure, cyberattack, third-party platform outage, labour disruption or failure of a critical supplier, subject to the applicable Service Order and law.
Rudrriv will use reasonable efforts to mitigate the effect, resume performance or propose an alternative. If performance becomes impossible for a prolonged period, the parties may terminate the affected portion. Any refund will account for Services already performed and unavoidable committed costs, without limiting mandatory rights concerning late or non-delivery where applicable.
Cancellation or refund does not automatically transfer ownership of concepts, source files, code, designs, drafts, tools, templates, methods, working files or other intellectual property. Ownership and licence rights are governed by the Service Order and usually transfer only after full payment of the applicable fees.
Where Rudrriv issues a full refund for a rejected deliverable, the Client must stop using that deliverable and, where reasonably requested, delete or return copies, except to the extent retention is required by law. A partial refund or service credit does not alter intellectual-property rights unless agreed in writing.
Nothing in this Policy limits a consumer’s right to seek redressal for an unfair trade practice, deficient service, misleading representation or another matter protected by the Consumer Protection Act, 2019 or other applicable law.
Where the Consumer Protection (E-Commerce) Rules, 2020 apply, Rudrriv will maintain an appropriate grievance-redressal mechanism, acknowledge consumer complaints within the legally prescribed period and process accepted refund requests within a reasonable period or such period as may be prescribed by a competent authority.
A consumer may also use remedies made available by the Department of Consumer Affairs, an appropriate Consumer Disputes Redressal Commission or another competent authority. Rudrriv encourages direct contact first so that the matter can be reviewed promptly, but direct contact is not a waiver of statutory rights.
Rudrriv may update this Policy to reflect changes in law, payment methods, Services, business practices or operational requirements. The revised version will be posted on the Platform with an updated date.
The policy and contractual terms in effect when a Service Order was accepted will ordinarily govern that engagement, unless a later change is required by law or is expressly agreed by the parties. We will not apply a material adverse change retrospectively in a manner prohibited by law.
This Policy is governed by the laws of India. Subject to mandatory consumer forums, statutory authorities, regulatory mechanisms, arbitration provisions and dispute-resolution terms in the applicable Service Order, disputes arising from this Policy shall be subject to the competent courts and authorities at Gurugram, Haryana, India.
Submit refund requests, cancellation notices, billing concerns and consumer grievances to:
Important: Please retain invoices, transaction references, approvals and project correspondence. Never disclose passwords, card PINs, CVV codes or one-time passwords in a refund request.
