| Testing scope and plan | Objectives, coverage, environments, user roles, assumptions, exclusions and testing priorities | Planning document | Discovery and scope definition | Product access, requirements, user roles and business priorities |
| Test cases and scenarios | Step-by-step scenarios for core workflows, edge cases, forms, permissions and conversion paths | Spreadsheet, test management tool or shared workspace | Preparation | Acceptance criteria, known risks and representative data |
| Usability task review | Task observations, friction points, confusing copy, navigation gaps and user-experience recommendations | Annotated report | Execution | Priority personas, user tasks and prototype or staging build |
| Defect register | Issue title, severity, steps to reproduce, expected result, actual result, environment and evidence | Issue tracker or structured log | Execution and triage | Tool access, severity rules and development workflow |
| Compatibility notes | Browser, device, screen-size, layout and interaction observations based on approved coverage | Coverage report | Execution | Device matrix and analytics or target-market input |
| Accessibility observations | Keyboard, contrast, labels, focus visibility and basic accessibility concerns where applicable | Observation report | Quality review | Accessibility standard or policy input |
| Retest summary | Status of fixed issues, reopened defects, unresolved risks and evidence of verification | Retest report | Post-fix review | Updated build, release notes and access |
| Release-readiness summary | Open risks, critical issues, sign-off considerations, dependency notes and recommended next actions | Executive summary | Delivery or launch readiness | Decision owner and release criteria |
| Feedback and insight synthesis | Themes from user feedback, support issues, internal testing and product observations | Insight summary and backlog-ready recommendations | Optimisation | Support data, customer comments and prioritisation criteria |
| Ongoing QA dashboard | Recurring test cycles, issue trends, closure status, severity mix and quality review cadence | Dashboard or status report | Managed support | Tool access, cadence and product roadmap visibility |