Rudrriv helps brands stay responsive across comments and direct messages with structured moderation, brand-aligned replies, escalation rules, lead hand-offs and clear community reporting.
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Start with a focused monthly scope and expand by channel, conversation volume, operating window and reporting needs. Standard onboarding is 5–7 working days.
For small brands that need reliable day-to-day coverage on a focused channel set.
A practical entry scope for routine comments, DMs and moderation.
For growing businesses with more conversations, enquiries and proactive engagement needs.
Broader management with engagement, routing and more frequent insight.
For multi-channel teams that need stronger moderation, escalation structure and visibility.
A deeper operating layer for higher-volume or more complex communities.
Plan limits are starting scopes. Exact operating hours, message volume, languages, response permissions and escalation responsibilities are confirmed before work begins. Paid advertising, full customer-service case resolution and full content production are not automatically included.
Get in touch with our expert. Tell us what you need, and we'll help identify the most suitable service, scope and pricing for your requirement.
The work is built around clear response authority, daily queue handling and a traceable escalation path—not ad-hoc replies.
Brand voice, FAQs, prohibited topics and escalation contacts.
Agree channels, permissions, operating window and message flow.
Build approved reply patterns for common questions and situations.
Handle routine conversations and apply agreed moderation rules.
Move leads, complaints and specialist questions to the right owner.
Surface recurring themes and improve the playbook over time.
Community work sits between public brand presence and operational hand-off. The goal is to keep routine conversations moving while making sure sensitive matters reach someone with the right authority.
Beyond daily replies, the engagement creates working assets that make community handling more consistent and easier to govern.
Approved response patterns, tone notes and instructions for common conversation types.
A practical map of which issues can be answered, routed or escalated and to whom.
Structured visibility of notable enquiries, recurring issues and important hand-offs.
A summary of conversation patterns, escalations, lead signals and opportunities to improve guidance.
Clear boundaries make the service safer and more useful. We confirm what the community manager can answer directly and where your internal team must take over.
Custom scopes can add operating windows, channels, languages, response-volume bands or internal workflow responsibilities when the standard plans are not sufficient.
The service is most valuable when social conversations are important but ownership, consistency or response capacity is becoming difficult to manage.
Comments and DMs are increasing and routine questions need consistent daily handling.
Social enquiries need qualification and clean routing to sales or product specialists.
A temporary increase in mentions and questions needs controlled moderation and escalation.
Community conversations are spread across several profiles and need one operating method.
The value is operational: clearer ownership, more consistent responses and better visibility of what customers are saying.
Common questions are answered from an agreed playbook rather than improvised each time.
Sensitive or specialist issues are identified and sent to the right business owner.
Recurring questions and themes are summarized so teams can improve guidance and content.
Practical answers about coverage, moderation, onboarding, reporting, escalation and what is included in the service.
Community management covers the day-to-day handling of audience conversations around your brand. Depending on the selected plan, this can include comment and direct-message monitoring, moderation, approved replies, escalation, lead or service hand-offs, proactive engagement and reporting.
The service can be scoped around the social channels where your community is active, such as Instagram, Facebook, LinkedIn, X or other agreed platforms. The exact number of channels depends on the selected plan and the access available.
Standard onboarding and operating setup is planned for 5–7 working days after the required access, brand guidance and escalation contacts are available. Ongoing management begins after the working process is agreed.
We work from an agreed response playbook. Routine questions and engagement can be handled within scope, while sensitive, technical, legal, financial, complaint or account-specific matters can be routed to your nominated team instead of answered without authority.
Yes. Moderation can include identifying spam, abusive content and clear policy violations, then applying the agreed hide, remove, report or escalation rules. Your brand policy and platform rules determine the final moderation approach.
Community management can identify and route support issues, but it does not automatically replace your customer service, billing or technical support function. Full case resolution can be added only when the required systems, permissions and procedures are included in scope.
This page is for community management. Light response copy and engagement wording are included where required, but a full content-production calendar, design production, paid advertising or campaign management is not automatically included unless agreed as part of a custom scope.
We use an escalation-first approach for sensitive conversations. The working playbook can define what can be answered directly, what should be acknowledged, what should be moved to a private channel and what must be escalated to a responsible stakeholder.
Useful inputs include platform access, brand voice guidance, frequently asked questions, product or service information, prohibited topics, escalation contacts, operating hours and any existing customer-service or moderation policies.
Reporting is matched to the plan and can summarize conversation volume, recurring questions, notable sentiment themes, escalations, lead signals and operational observations. Reporting describes activity and patterns without guaranteeing commercial outcomes.
Yes. Extended coverage, launch support, event periods, multiple languages, additional platforms or higher message volumes can be reviewed as a custom scope when standard plans are not sufficient.
No. Community management can improve consistency, responsiveness and the quality of audience handling, but follower growth, engagement and sales depend on content, brand demand, platform algorithms, offers, market conditions and other factors outside community management alone.
Share the details below. We will review the required channels, operating window, community volume and escalation model before confirming the right plan or a custom scope.
