Our Process to Offer Service
A Controlled Process from Sample Review to Handover
The process is designed to reduce ambiguity before production and keep quality visible during batch work. Timing depends on document volume, complexity, quality, access, and review speed.
1Discovery
Objective: understand document types, systems, risks, and success criteria.
Output: scope notes, sample request, stakeholder map.
2Sample Review
Objective: assess file quality, format variation, metadata needs, and exception patterns.
Output: baseline findings and field recommendations.
3Rule Design
Objective: define categories, naming rules, mandatory fields, and QA checks.
Output: indexing rulebook and metadata map.
4Pilot Batch
Objective: test indexing rules on a controlled batch before scale.
Output: sample indexed output and feedback log.
5Production
Objective: process approved batches using defined responsibilities and escalation rules.
Output: indexed files, metadata tables, and batch status reports.
6Quality Review
Objective: validate completeness, duplicates, naming, field accuracy, and exceptions.
Output: QA report, rework list, and acceptance notes.
7Handover
Objective: transfer approved records into the agreed destination workflow.
Output: upload-ready files, documentation, and stakeholder sign-off notes.
8Optimization
Objective: refine rules, reporting, automation opportunities, and queue management.
Output: improvement backlog and ongoing support plan.