Service-Specific Disclaimers

2. Scope of these Disclaimers

These Disclaimers may apply to services including:

• strategy, digital transformation, growth, marketing and business consulting;
• search-engine optimisation, paid advertising, campaign management, social media and content services;
• brand strategy, visual identity, graphic design, video, animation and creative production;
• website, e-commerce, mobile application, software, API, integration and automation development;
• cloud, hosting coordination, DevOps, maintenance, testing, support and technology operations;
• data engineering, analytics, dashboards, business intelligence, data governance and artificial intelligence;
• cybersecurity support, security reviews and technical control implementation;
• managed services, business-process outsourcing, back-office operations and dedicated teams;
• finance and accounting operations support, bookkeeping support and data-processing services;
• recruitment support, staff augmentation, dedicated talent and contractor coordination; and
• other professional, technical, operational or business-support services described in a Service Agreement.

A disclaimer applies only where relevant. A signed service-specific schedule may add, replace or narrow these provisions for a particular engagement.

3. Order of precedence

If documents conflict, the following order ordinarily applies unless the signed agreement states otherwise:

1. a signed amendment or change order expressly overriding an earlier term;
2. a signed statement of work, service order or project schedule;
3. a signed master services agreement or other negotiated agreement;
4. a signed data processing agreement for processing covered by that agreement;
5. Rudrriv's terms of service and applicable published policies; and
6. these Disclaimers.

Mandatory rights and obligations imposed by applicable law remain unaffected. A marketing page, presentation, estimate, demonstration, roadmap or conversation does not override a signed Service Agreement.

4. General professional-services limitations

Rudrriv provides services using reasonable professional skill and care within the agreed scope, assumptions, access, timetable and budget. Professional services involve judgement and may produce recommendations, drafts, configurations, analyses or deliverables that require Client review and decision-making.

• Results may vary because of market conditions, competition, customer behaviour, platform changes, legal requirements, data quality and Client decisions.
• Recommendations are based on information reasonably available at the time and may need revision when facts, systems or requirements change.
• Examples, projections, benchmarks and scenarios are illustrative unless expressly identified as contractual commitments.
• Past performance, case studies or experience do not guarantee a similar result for another Client.
• Rudrriv is not responsible for decisions taken contrary to its documented recommendations or before requested review is completed.

5. Client responsibilities and dependencies

Delivery commonly depends on the Client providing timely and accurate:

• objectives, requirements, priorities, policies, brand rules and acceptance criteria;
• content, data, credentials, licences, environments, approvals and authorised points of contact;
• legal, regulatory, tax, accounting, privacy, employment and industry-specific instructions;
• access to systems, vendors, subject-matter experts and decision-makers;
• review, testing, feedback, sign-off and payment within agreed timeframes; and
• notice of material changes, incidents, restrictions or third-party requirements.

Delay, rework, reduced quality, additional fees, suspension or changed delivery dates may result when these dependencies are not met. Rudrriv may rely on information and approvals supplied by the Client without independently auditing them unless verification is expressly included in scope.

6. Marketing, growth and strategy consulting

Marketing and growth services may include research, planning, positioning, channel strategy, campaign design, testing, reporting and recommendations. Commercial performance depends on factors beyond Rudrriv's control, including offer quality, pricing, inventory, product-market fit, competition, brand reputation, sales execution, customer service, budget, seasonality and economic conditions.

• Forecasts, funnel models, opportunity estimates and budgets are planning tools, not promises.
• Attribution models estimate relationships and may not establish sole causation.
• A strategy requires Client execution, funding, approvals and continued testing to remain useful.
• Market research may rely on samples, public sources, third-party data or assumptions that are incomplete or later change.
• Rudrriv does not guarantee market acceptance, brand recognition, customer acquisition cost or lifetime value.

7. Search-engine optimisation and organic visibility

Search engines independently determine crawling, indexing, presentation and ranking. Their algorithms, policies, interfaces and competitive environments change without notice. Rudrriv cannot control a search engine or guarantee a particular ranking, featured result, traffic level, indexing date or recovery from an update.

• SEO recommendations may require technical, content, product, brand and authority-building work outside Rudrriv's scope.
• Implementation by the Client or another provider may affect the result.
• Existing penalties, spam, security issues, migrations, technical debt or poor-quality links may require separate remediation.
• Estimated keyword volume, difficulty and traffic are third-party measurements and may be inaccurate.
• Rankings and traffic may fluctuate even where work has been performed correctly.

8. Paid advertising and media buying

Advertising platforms, publishers and payment providers independently control account approval, campaign review, auction delivery, billing, audience availability, policy enforcement and suspension. Rudrriv does not guarantee ad approval, impressions, clicks, leads, conversions, sales, return on ad spend or continued access to any advertising account.

• Media spend, taxes, platform charges, creative production and third-party tools are excluded unless expressly included.
• Client approval of targeting, claims, offers, budgets and creative remains necessary.
• Platform-reported conversions may be modelled, duplicated, delayed or affected by privacy controls and tracking limits.
• Budget changes, auction volatility, inventory constraints and competitor behaviour can materially change performance.
• The Client remains responsible for the legality and substantiation of advertising claims, promotions and regulated-product eligibility.

9. Social media and community management

Social networks control reach, moderation tools, account access, content removal, verification, monetisation, policy enforcement and algorithmic distribution. Rudrriv cannot guarantee follower growth, engagement, virality, verification, uninterrupted access or protection from adverse public responses.

• The Client must approve brand voice, escalation rules, response boundaries and sensitive-topic handling.
• Public comments, reviews and user-generated content may be inaccurate, unlawful or harmful despite reasonable moderation.
• Rudrriv will not impersonate individuals, fabricate engagement or use prohibited practices.
• Crisis communications, legal takedowns and high-risk reputation matters require a separately agreed process and appropriate advisers.

10. Content, copywriting, design and creative production

Draft content and creative work are based on the brief, source material, research and approvals supplied or authorised by the Client. The Client must conduct final factual, legal, regulatory, brand and product review before publication or commercial use.

• Rudrriv does not guarantee that content will rank, convert, go viral, win awards or avoid all criticism.
• Claims requiring evidence, disclaimers, mandatory labels or professional approval must be identified and substantiated by the Client.
• Stock media, fonts, music, templates, plugins and other licensed assets remain subject to their licence terms.
• Translations and localisation may require review by a native-language or jurisdiction-specific specialist.
• Printing, manufacturing, colour reproduction, platform compression and display differences can alter final appearance.

11. Website, e-commerce, application and software development

Software development is an iterative process. Requirements, dependencies, integrations and technical constraints may change as work proceeds. Unless expressly stated, Rudrriv does not warrant that software will be completely error-free, compatible with every device or third-party system, or suitable for a purpose not disclosed and accepted in the Service Agreement.

• Acceptance testing must be performed against agreed requirements and realistic data before production use.
• Changes to scope, platform, browser, operating system, API, data model or third-party dependency may require additional work.
• Production deployment, rollback, backup, disaster recovery, monitoring and support responsibilities must be expressly allocated.
• Custom software may contain defects that are discovered after release and handled under the agreed warranty or support process.
• High-risk uses involving safety, healthcare, critical infrastructure, financial trading or other regulated decisions require explicit written approval and specialised controls.

12. E-commerce and marketplace services

E-commerce results depend on product quality, catalogue accuracy, pricing, inventory, payment approval, logistics, tax settings, consumer law, customer support and marketplace rules. Rudrriv does not guarantee sales, seller approval, payment acceptance, listing visibility, account continuity or fulfilment performance.

• The Client is responsible for product legality, descriptions, prices, taxes, warranties, returns and fulfilment commitments.
• Marketplace and payment-provider holds, reserves, disputes, chargebacks and suspensions are controlled by those third parties.
• Rudrriv may configure systems using Client-provided tax, shipping and product rules but does not independently certify their legal accuracy.
• Inventory, order and financial reconciliations depend on complete and consistent source data.

13. Hosting, cloud, infrastructure and maintenance

Hosting and cloud services may be supplied by independent providers. Availability, capacity, geographic coverage, incident response and data durability are subject to the selected provider's systems and terms. Rudrriv does not guarantee uninterrupted service unless a specific service level is expressly agreed.

• Maintenance does not eliminate all failures, attacks, compatibility issues or performance degradation.
• Backups must be configured, tested and retained according to an agreed recovery objective; the existence of a backup does not guarantee successful restoration.
• Provider outages, internet failures, domain or certificate expiry, quota limits and account suspension may affect availability.
• Emergency work, major upgrades, incident recovery and legacy remediation may fall outside routine maintenance.
• The Client must maintain current ownership and billing access for domains, hosting, cloud and other critical accounts unless otherwise agreed.

14. Artificial intelligence and automation

AI-assisted and automated systems can generate inaccurate, incomplete, biased, outdated, insecure or unsuitable output. They may behave differently as models, prompts, data, vendors and configurations change. Human review and appropriate controls remain necessary before reliance or external use.

• AI output is not inherently factual, original, lawful, confidential or fit for a regulated decision.
• The Client must approve permitted data, use cases, review thresholds, escalation rules and prohibited uses.
• Automated classifications, recommendations or predictions should not be the sole basis for a legal, employment, credit, medical, safety or similarly significant decision unless lawfully designed and authorised.
• Third-party AI providers may change models, pricing, retention, availability and acceptable-use terms.
• Rudrriv does not guarantee model accuracy, absence of bias, explainability, non-infringement or continuous availability.

15. Data, analytics and business intelligence

Analytics and dashboards depend on source completeness, definitions, mapping, timing, permissions and transformation rules. A dashboard or report is not an audit and may contain errors where source systems, manual inputs, integrations or business definitions are inaccurate or inconsistent.

• Metrics must be interpreted using agreed definitions, filters, currencies, time zones and attribution rules.
• Historical correlations, forecasts and statistical models do not guarantee future outcomes.
• Sampling, missing data, duplication, latency, model assumptions and changes in source systems may affect conclusions.
• The Client must validate material decisions and reconcile critical figures to authoritative records.
• Rudrriv does not provide an audit opinion, assurance opinion or statutory certification unless expressly supplied by a properly authorised professional under a separate engagement.

16. Cybersecurity and security-related services

No system, network, application or control can be made completely secure. Security services reduce or identify certain risks within an agreed scope and point in time; they do not guarantee prevention, detection or remediation of every vulnerability, attack, loss or incident.

• Testing covers only authorised assets, methods, dates and environments stated in the Service Agreement.
• A clean assessment does not prove that no vulnerability exists.
• Findings may become outdated when systems, dependencies, configurations or threats change.
• The Client is responsible for remediation decisions, risk acceptance, incident notification and business continuity unless expressly assigned.
• Penetration testing, vulnerability scanning or access to systems requires documented authorisation from the lawful owner.

17. Privacy and personal-data processing

Where Rudrriv processes personal data for a Client, roles and obligations are governed by applicable law, the Service Agreement, Rudrriv's Privacy Policy and any data processing agreement. Unless expressly agreed, the Client determines the lawful purpose, permitted data, notices, consent requirements, retention and responses to individuals for Client-controlled processing.

• The Client must not provide personal data that is unnecessary, unlawfully collected or outside the agreed purpose.
• Special-category, sensitive, children's or regulated data must be identified before access or transfer.
• International transfers, data-localisation requirements and sector-specific restrictions may require additional measures.
• Deletion from active systems may not immediately remove protected backup copies, logs or records subject to legal retention.
• No privacy or security programme can guarantee that a data incident will never occur.

18. Managed services, outsourcing and business-process support

Managed and outsourced services are limited to the documented process, authority, volumes, service window, controls and exceptions. Rudrriv personnel do not obtain management authority, signatory power, fiduciary responsibility or statutory accountability merely by performing operational tasks.

• The Client retains responsibility for policies, approvals, exceptions, segregation of duties and final business decisions.
• Service levels may exclude delays caused by incomplete inputs, system downtime, Client queues, third parties, public holidays or force majeure.
• Historical backlogs, poor documentation, inconsistent records and process changes may require separate transition or remediation work.
• Automation or staffing improvements do not guarantee cost savings, productivity or error elimination.
• Business-continuity and disaster-recovery responsibilities must be expressly allocated.

19. Finance, accounting, bookkeeping and transaction-support services

Finance and accounting support may include data entry, reconciliations, schedules, reporting support, workflow administration and preparation of information for review. Unless expressly stated and lawfully permitted, Rudrriv does not provide an audit, assurance opinion, statutory certification, investment advice, legal opinion or reserved professional service.

• The Client and its appointed accountant, controller, tax adviser, auditor or authorised officer retain responsibility for accounting policies, classifications, estimates, filings and statutory sign-off.
• Outputs depend on complete, accurate and timely source records and authorised instructions.
• Reconciliations and control checks reduce but do not eliminate fraud, duplicate payment, misstatement, tax or compliance risk.
• Exchange rates, tax rules, filing requirements and accounting standards may change and require specialist review.
• Rudrriv is not authorised to move funds, approve payments, sign returns or bind the Client unless expressly documented and legally permitted.

20. Recruitment, staff augmentation and dedicated talent

Recruitment and talent services support sourcing, screening, coordination or access to personnel. They do not guarantee that a candidate will accept an offer, obtain a visa, meet every expectation, remain available, achieve a particular result or stay for a particular period unless a signed replacement commitment applies.

• The Client makes final hiring, supervision, workplace, compensation, classification and termination decisions.
• Background, reference, credential and right-to-work checks are performed only where included, lawful and based on available sources.
• Candidate information may be incomplete or change after verification.
• Dedicated personnel remain subject to leave, illness, attrition, reassignment, public holidays and local employment requirements.
• Co-employment, worker classification, immigration, workplace safety and employment-law obligations must be allocated in the Service Agreement.

21. No legal, tax, medical, investment or other regulated advice

Website content, project communications, operational assistance, templates, analytics and recommendations supplied by Rudrriv are not a substitute for advice from a licensed or appropriately qualified professional. Unless a signed agreement expressly identifies an authorised regulated professional and the specific advice:

• Rudrriv does not provide legal opinions or represent a Client before a court, regulator or authority;
• Rudrriv does not provide tax opinions, statutory audit opinions or investment recommendations;
• Rudrriv does not provide medical diagnosis, treatment or clinical advice;
• Rudrriv does not certify regulatory, accessibility, security, accounting or industry compliance; and
• the Client must obtain independent professional review for regulated, material or high-risk decisions.

22. Third-party platforms, vendors and services

Rudrriv may recommend, configure, integrate or use third-party products such as cloud services, advertising platforms, content-management systems, analytics tools, payment services, plugins, APIs, AI providers, communications tools and licensed software. Those third parties operate independently.

• Their availability, security, performance, pricing, data practices and contractual terms are outside Rudrriv's control.
• They may change or discontinue features, APIs, quotas, regions, policies or accounts without notice.
• The Client must maintain required subscriptions, licences, payment methods and lawful account ownership.
• Rudrriv is not liable for a third party's act, omission, outage, suspension, data use or contract breach except to the extent liability cannot lawfully be excluded.
• Migration or replacement caused by a third-party change may require a new scope, fee and timeline.

23. Open-source software and licensed materials

Deliverables may incorporate open-source software, libraries, frameworks, fonts, templates, stock media, datasets or other third-party materials. Such components are licensed, not owned by Rudrriv, and remain subject to their applicable terms.

• Licence obligations may include attribution, notices, source-code availability, usage restrictions or separate fees.
• Rudrriv does not grant broader rights than the relevant third party permits.
• The Client must not remove notices or use licensed materials outside the permitted scope.
• Future compatibility, maintenance and vulnerability remediation for third-party components cannot be guaranteed.

24. Client materials, intellectual property and approvals

The Client represents that it has authority to provide and authorise use of all content, data, marks, designs, software, credentials and other materials supplied to Rudrriv. Rudrriv may rely on that authority unless a concern is reasonably apparent.

• The Client is responsible for obtaining permissions, licences, releases and consents for Client materials.
• Rudrriv may reject instructions that appear unlawful, infringing, deceptive, unsafe or outside the agreed scope.
• Ownership of final deliverables, pre-existing materials, reusable methods and third-party components is governed by the Service Agreement.
• Final publication, launch, distribution or use after Client approval is at the Client's direction and responsibility.

25. Legal, regulatory and accessibility compliance

Rudrriv may support implementation of requirements identified by the Client or its advisers. Unless an express compliance assessment is included, Rudrriv does not independently determine every law, standard, code, licence, filing, industry rule or accessibility obligation applicable to the Client, its users or its market.

• Compliance depends on jurisdiction, sector, audience, data, product, business model and operational practice.
• Technical implementation alone may not establish organisational or legal compliance.
• Accessibility testing covers the agreed standard, pages, components, assistive technologies and date of review.
• Content additions, third-party widgets and later changes may introduce new accessibility or compliance issues.
• The Client should obtain jurisdiction-specific legal or specialist advice before launch where material risk exists.

26. Estimates, schedules and delivery dates

Estimates and schedules are based on known information, stated assumptions and expected cooperation. They are not fixed commitments unless expressly identified as binding in the Service Agreement.

• Discovery may reveal additional complexity, dependencies, risk or remediation.
• Client delays, change requests, approval cycles, third-party responses and incidents may change delivery dates.
• Parallel work by other providers may create conflicts, rework or integration delay.
• Urgent or out-of-hours work may require separate approval and charges.

27. Testing, acceptance and change control

The Client must review deliverables within the agreed acceptance period and provide specific, consolidated feedback. Silence, production use, publication, payment of a milestone or failure to report a material issue within the agreed period may constitute acceptance where the Service Agreement so provides.

• Testing should use realistic scenarios, authorised users, representative data and agreed environments.
• A change to an accepted requirement is a change request, not a defect, unless otherwise agreed.
• Defect correction is limited to reproducible non-conformity with agreed requirements.
• New features, redesign, migration, content changes and third-party compatibility work may be separately chargeable.

28. Commercial assumptions and indirect outcomes

Fees compensate Rudrriv for agreed work, capacity, deliverables or service availability and are not contingent on an unagreed commercial result. Unless expressly stated, the Client bears media spend, licences, taxes, transaction fees, hosting, travel, external professional fees and other third-party costs.

Rudrriv is not responsible for indirect business consequences such as lost opportunity, lost profit, loss of goodwill, loss of anticipated savings, reduced market value or business interruption except to the extent such liability cannot lawfully be excluded or is expressly accepted in a signed Service Agreement.

29. Warranties and limitation framework

To the maximum extent permitted by law, services, recommendations and deliverables are supplied subject to the express warranties in the Service Agreement. Implied warranties, conditions or representations are excluded where lawful. Nothing in these Disclaimers excludes liability or a statutory remedy that cannot legally be excluded, restricted or waived.

Any liability cap, excluded loss, indemnity, claim procedure or limitation period is governed by the applicable Service Agreement and mandatory law. These Disclaimers should not be read as creating broader liability than Rudrriv has expressly accepted.

30. Consumer and mandatory statutory rights

Nothing in these Disclaimers limits rights available under the Consumer Protection Act, 2019 or other applicable law where those rights cannot lawfully be limited. Whether a person qualifies as a consumer, and which forum or remedy applies, depends on the facts, purpose of purchase and governing law.

These Disclaimers are intended to allocate ordinary commercial and technical risks transparently, not to excuse deficient service, fraud, wilful misconduct or another liability that applicable law does not permit a party to exclude.

31. Practical allocation of responsibilities

32. Changes to these Disclaimers

Rudrriv may update these Disclaimers to reflect changes in services, technology, third-party platforms, risk, law or business practice. The revised version will be published with an updated date.

The terms incorporated into an existing signed Service Agreement will ordinarily continue to govern that engagement unless the parties agree otherwise or a change is required by law. Material adverse changes will not be applied retrospectively where prohibited.

33. Governing law and jurisdiction

These Disclaimers are governed by the laws of India. Subject to mandatory consumer forums, statutory authorities, regulatory processes, arbitration provisions and dispute-resolution terms in the applicable Service Agreement, disputes arising from these Disclaimers shall be subject to the competent courts and authorities at Gurugram, Haryana, India.

34. Questions, notices and grievances

Contact Rudrriv regarding the interpretation or application of these Disclaimers, a service limitation, a project concern or a grievance. Include the relevant proposal, invoice or project reference and a concise description of the issue. Do not send passwords, private keys, one-time codes or unnecessary sensitive data.