Acceptable Use Policy

1. Policy Summary and Acceptance

This Acceptable Use Policy (the “Policy”) is issued by Rudrriv Solutions Private Limited, operating under the business name Rudrriv (“Rudrriv”, “Company”, “we”, “us” or “our”). It explains conduct that is permitted, restricted or prohibited when any person accesses or uses our website, online forms, client portals, accounts, dashboards, software, cloud environments, application programming interfaces, communication channels, support facilities, project resources, managed services, dedicated teams, deliverables or other systems and services made available by us.

By accessing or using any Rudrriv resource or Service, you confirm that you have read, understood and agreed to comply with this Policy. If you act for an organisation, you represent that you have authority to bind that organisation and that you will ensure compliance by its employees, contractors, agents, administrators and authorised users.

2. Scope of this Policy

This Policy applies to:

• all visitors to rudrriv.com and any Rudrriv-controlled website, landing page, form or digital property;
• clients, prospective clients, authorised client personnel, vendors, partners, applicants, contractors and other users;
• accounts, credentials, portals, dashboards, shared workspaces, repositories, support channels and project environments supplied by Rudrriv;
• web, mobile, software, cloud, data, artificial-intelligence, automation, infrastructure, digital-marketing, content, design, outsourcing, support and consulting Services;
• content, data, instructions, materials, code, media, files, links, messages, campaigns, advertisements and requests submitted to Rudrriv; and
• any use of Rudrriv personnel, systems, deliverables or access rights, whether free, paid, trial, temporary, project-based or recurring.

This Policy applies whether the relevant resource is owned by Rudrriv or made available through a third-party provider. A project agreement, proposal, statement of work, data-processing agreement, platform rule or security schedule may impose additional or stricter requirements.

3. Relationship with Other Terms

This Policy supplements Rudrriv’s Terms of Service, Privacy Policy, Cookie Policy, Refund Policy, project contracts, quotations, proposals, statements of work, confidentiality agreements, data-processing terms, service-specific conditions and third-party platform terms. Those documents are incorporated by reference where applicable.

If a specific written agreement imposes a higher standard or more specific restriction, that requirement will apply to the relevant engagement. If there is a conflict, the signed agreement will ordinarily prevail for the specific subject matter, except where this Policy is required to protect security, legal compliance, third-party rights or the integrity of Rudrriv resources.

This Policy does not grant any licence, ownership interest, access right or permission beyond what Rudrriv or the relevant third party has expressly authorised.

4. Company Details

5. Applicable Legal Framework

This Policy is intended to operate consistently with applicable law. For activities connected with India, relevant law may include the Information Technology Act, 2000 and rules made under it; the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended, to the extent applicable; directions issued by the Indian Computer Emergency Response Team under section 70B of the Information Technology Act; the Digital Personal Data Protection Act, 2023 and related rules or commencement notifications to the extent in force and applicable; the Bharatiya Nyaya Sanhita, 2023; the Indian Contract Act, 1872; the Copyright Act, 1957; the Trade Marks Act, 1999; the Consumer Protection Act, 2019; and the Consumer Protection (E-Commerce) Rules, 2020, where relevant.

Other national, state, sector-specific, platform, telecommunications, advertising, intellectual-property, privacy, cybersecurity, export-control, sanctions, consumer-protection and professional rules may also apply according to the user, activity, location, industry and Service.

You are responsible for identifying and complying with the laws, licences, permissions, notices, consents, registrations and professional requirements applicable to your activities. Rudrriv may prohibit conduct that presents legal, security, operational or reputational risk even where the conduct is not expressly prohibited by a particular statute.

6. General User Obligations

You must:

• use Rudrriv resources only for lawful, authorised and documented purposes;
• provide accurate, complete and non-misleading information;
• follow reasonable security instructions, usage limits, technical requirements and access controls;
• respect the rights, safety, dignity, privacy, confidentiality and intellectual property of others;
• obtain all approvals, licences, consents and permissions required for your content, data and instructions;
• maintain appropriate supervision over your authorised users and promptly remove access when no longer required;
• cooperate with reasonable compliance, security, abuse and incident investigations; and
• notify Rudrriv promptly if you become aware of unauthorised access, harmful activity or a Policy violation.

You remain responsible for all activity performed through credentials, systems, instructions or accounts under your control, except to the extent caused solely by Rudrriv’s proven breach of an applicable obligation.

7. Accounts, Credentials and Authorised Access

You must not:

• share, sell, lease, transfer or publish account credentials unless Rudrriv expressly permits shared access;
• use another person’s account, identity, token, session, API key or authentication factor without lawful authorisation;
• create accounts using false, disposable, misleading or impersonated identities;
• circumvent multi-factor authentication, identity checks, access approvals, quotas, permissions or role restrictions;
• retain access after the relevant engagement, employment, role or authorisation has ended; or
• permit access by a person or jurisdiction prohibited by contract, law or applicable sanctions.

You must use strong, unique credentials, protect authentication devices, restrict access on a need-to-know basis and report suspected compromise immediately. Rudrriv may reset credentials, revoke sessions, require additional verification or disable access where reasonably necessary to protect systems or users.

8. Unauthorised Access, Security Testing and Circumvention

You must not probe, scan, test, exploit, attack or attempt to access any Rudrriv or third-party system, account, network, application, database, device or data without prior written authorisation that clearly defines the target, method, timing, limits and reporting process.

Prohibited conduct includes:

• password guessing, brute force, credential stuffing, session hijacking or authentication bypass;
• port scanning, vulnerability scanning, penetration testing or load testing without written approval;
• exploiting vulnerabilities, insecure configurations, exposed secrets or access-control weaknesses;
• intercepting traffic, impersonating endpoints, manipulating DNS or performing man-in-the-middle activity;
• bypassing security warnings, technical protection measures, encryption, licensing or digital-rights controls;
• accessing, copying, modifying, deleting or exfiltrating data beyond your authorised scope;
• using prompt injection, model extraction, adversarial inputs or similar techniques to obtain restricted data or system instructions; and
• publicly disclosing a suspected vulnerability before Rudrriv has had a reasonable opportunity to investigate and address it.

9. Malware, Harmful Code and Cyber Abuse

You must not use Rudrriv resources to create, host, transmit, execute, test, sell, distribute or facilitate:

• viruses, ransomware, worms, trojans, rootkits, spyware, stalkerware, keyloggers or destructive code;
• botnets, denial-of-service tools, exploit kits, malicious payloads, phishing kits or credential-stealing tools;
• cryptojacking, unauthorised cryptocurrency mining or covert resource consumption;
• code intended to disable security controls, evade detection, conceal activity or create unauthorised persistence;
• malicious macros, poisoned documents, harmful browser extensions, fraudulent applications or deceptive installers; or
• instructions or infrastructure primarily designed to compromise, damage, extort, surveil or disrupt another person or system.

Legitimate defensive-security, testing, research or training work must be specifically authorised, safely isolated, contractually scoped and performed in accordance with applicable law and professional controls.

10. Service Interference and Resource Abuse

You must not:

• overload, flood, disrupt, degrade or impair the availability or performance of Rudrriv or third-party resources;
• send automated requests at a rate that exceeds documented limits or creates unreasonable load;
• circumvent usage quotas, rate limits, storage limits, bandwidth controls or billing controls;
• use Rudrriv infrastructure as an open proxy, relay, anonymous gateway, unauthorised file host or mass-distribution service;
• conduct unauthorised benchmarking, stress testing, traffic generation or competitive performance testing;
• hotlink, mirror or mass-download content in a way that materially consumes resources or bypasses normal access; or
• use shared resources in a manner that adversely affects other clients, users, providers or systems.

Rudrriv may throttle, rate-limit, isolate or temporarily restrict activity to protect service stability, security, contractual capacity and fair use.

11. Spam, Unsolicited Communications and Messaging Abuse

You must not use Rudrriv resources, Services or deliverables to send, facilitate or support spam, unlawful direct marketing, deceptive outreach or communications that violate consent, suppression, opt-out, identification, frequency, platform or telecommunications requirements.

Prohibited conduct includes:

• using purchased, scraped, harvested or unlawfully obtained contact lists;
• sending bulk messages without a valid legal basis or required consent;
• ignoring unsubscribe, do-not-contact, suppression or objection requests;
• using false sender identities, misleading subject lines, deceptive domains or concealed commercial intent;
• operating open email relays or using compromised accounts to distribute messages;
• sending unlawful automated calls, SMS, messaging-app communications or push notifications; or
• conducting harassment, repeated unwanted contact, threats, intimidation or abusive support interactions.

Clients using Rudrriv for outreach, advertising, lead generation or customer communication remain responsible for lawful list sourcing, consent, messaging claims, required disclosures, suppression controls and platform compliance.

12. Fraud, Impersonation and Deceptive Practices

You must not use Rudrriv resources or Services to:

• impersonate a person, business, government body, professional, employee, customer or authorised representative;
• create phishing pages, spoofed communications, lookalike domains, fake support channels or fraudulent login flows;
• submit forged, altered, stolen or misleading documents, identities, credentials, references or evidence;
• misrepresent ownership, authority, affiliation, qualifications, results, reviews, endorsements or customer relationships;
• generate fake traffic, clicks, impressions, leads, conversions, app installs, followers, ratings, reviews or engagement;
• operate scams, pyramid schemes, advance-fee fraud, counterfeit activity or deceptive fundraising;
• manipulate chargebacks, refunds, invoices, tax records, transaction evidence or account status; or
• conceal a material fact where disclosure is required by law, contract, platform policy or professional duty.

13. Illegal, Harmful, Abusive or Offensive Content

You must not submit, publish, distribute, request or facilitate content that:

• is unlawful, defamatory, fraudulent, threatening, coercive, extortionate or intended to obstruct justice;
• promotes or meaningfully facilitates violence, terrorism, organised crime, trafficking or serious wrongdoing;
• constitutes unlawful hate speech, discriminatory harassment or targeted abuse;
• encourages stalking, doxxing, intimidation, non-consensual surveillance or exposure of private information;
• contains non-consensual intimate content, sexual exploitation, revenge pornography or unlawful obscene material;
• encourages self-harm or exploits a person’s vulnerability in a manner likely to cause serious harm;
• misrepresents harmful or dangerous activity as safe, lawful or professionally approved; or
• creates an unreasonable risk to individuals, property, public safety or critical systems.

Context matters. Lawful news reporting, documentary, research, educational, compliance, prevention or public-interest work may be permitted where appropriately scoped and safeguarded, but Rudrriv may decline or limit work where risk cannot be reasonably managed.

14. Child Safety and Sexual Exploitation

Rudrriv maintains zero tolerance for child sexual abuse material, grooming, sexual exploitation, trafficking, coercion, sexualised depictions of minors or any activity that endangers a child. You must not create, upload, request, store, share, link to or facilitate such material or conduct.

Rudrriv may immediately disable access, preserve relevant records and report suspected child exploitation to competent authorities or legally designated reporting bodies. No contractual confidentiality provision requires Rudrriv to conceal suspected child abuse or exploitation.

15. Intellectual Property and Proprietary Rights

You must not:

• upload, copy, adapt, publish, sell or distribute material without the rights required for that use;
• infringe copyright, trade marks, patents, design rights, database rights, trade secrets, publicity rights or moral rights;
• remove or falsify copyright notices, attribution, watermarks, rights metadata, licensing terms or proprietary legends;
• use unauthorised fonts, stock assets, software, plugins, themes, footage, music, datasets, models or source code;
• request Rudrriv to clone a competitor’s protected design, copy proprietary content or misuse confidential know-how;
• reverse engineer, decompile, disassemble or derive source code except where applicable law expressly permits that activity despite contract restrictions;
• register or use misleading domain names, handles, keywords or advertisements that infringe or impersonate another brand; or
• use Rudrriv names, marks, logos, case studies or work samples without written permission.

You represent that you have sufficient rights to all materials supplied to Rudrriv and that our authorised use of those materials will not violate another person’s rights. Rudrriv may request evidence of ownership, licence, consent or authority before accepting or continuing work.

16. Privacy, Confidentiality and Personal Data

You must not use Rudrriv resources or Services to:

• collect, obtain, disclose, sell, share or otherwise process personal data without a lawful basis and required notice;
• upload personal, confidential, financial, health, biometric, identity or children’s data without appropriate authority and safeguards;
• scrape personal data, profiles, contacts, credentials or behavioural information in violation of law or platform rules;
• re-identify anonymised or de-identified data without lawful authority;
• publish private addresses, identifiers, records or communications for harassment, intimidation or retaliation;
• use confidential client, employee, applicant, vendor or third-party information outside the authorised purpose; or
• circumvent consent, privacy settings, access restrictions, retention rules or deletion obligations.

Before supplying data to Rudrriv, you must confirm that collection and disclosure are lawful, proportionate and within the agreed purpose. You must not include production secrets, credentials or sensitive information in support tickets, test data, prompts or collaboration tools unless the relevant channel is approved for that use.

17. Client Materials, Instructions and Approvals

Clients are responsible for the legality, accuracy, rights clearance and completeness of materials and instructions provided to Rudrriv. You must not direct Rudrriv personnel to perform an act that would violate law, contract, a court order, professional standards, a platform rule or another person’s rights.

You must:

• identify regulated, confidential, restricted or high-risk content before work begins;
• provide accurate claims, disclosures, substantiation, approvals and source references;
• appoint authorised reviewers and obtain legal, compliance, technical or subject-matter approval where required;
• ensure test accounts, sample data and access rights are lawfully created and appropriately limited;
• avoid submitting passwords, private keys, card PINs, CVV codes or one-time passwords through ordinary channels; and
• promptly correct instructions or materials that become inaccurate, unlawful or unauthorised.

Rudrriv may pause or decline work until required evidence, approval, access clarification or risk controls are supplied.

18. Artificial Intelligence, Automation and Synthetic Media

Where Rudrriv provides or supports artificial-intelligence, machine-learning, automation, generative-content, analytics or decision-support capabilities, you must use them lawfully and with appropriate human oversight.

You must not use such capabilities to:

• create deceptive impersonations, fraudulent deepfakes, non-consensual intimate imagery or misleading evidence;
• generate or distribute unlawful discrimination, targeted harassment, harmful manipulation or prohibited profiling;
• make high-impact employment, credit, insurance, healthcare, legal, education, housing or similar decisions without required legal basis, notices, review, safeguards and challenge rights;
• fabricate citations, credentials, research, testimonials, customer reviews, financial records or official documents;
• misrepresent machine-generated content as verified professional, legal, medical, financial or regulatory advice;
• extract models, system prompts, restricted datasets, secrets or confidential outputs through adversarial techniques;
• submit confidential or third-party personal data to an AI service where the relevant contract, notice or permission does not allow it; or
• train, fine-tune, benchmark or build a competing system using Rudrriv proprietary materials or restricted outputs without written permission.

You are responsible for reviewing AI-assisted outputs for accuracy, bias, rights, confidentiality, safety, regulatory requirements and fitness for the intended use. AI-generated output may be incomplete, incorrect, outdated or unsuitable and must not be relied upon without appropriate verification.

19. Bots, Crawling, Scraping and Automated Access

You may not use bots, crawlers, spiders, scripts, browser automation, scraping tools, data-mining systems or automated agents to access Rudrriv resources unless the activity is expressly permitted by published technical instructions, a robots directive, an API agreement or written authorisation.

Without authorisation, you must not:

• collect website content, prices, contact details, documentation, metadata or user information at scale;
• bypass CAPTCHAs, access controls, paywalls, rate limits or technical restrictions;
• reproduce or create a substitute database, service, index or commercial product from Rudrriv content;
• use automated agents to submit forms, create accounts, test stolen credentials or generate artificial activity; or
• interfere with analytics, logs, security controls, attribution, advertising measurement or service availability.

20. Digital Marketing, Advertising, SEO and Platform Abuse

Rudrriv Services must not be used for deceptive, manipulative or prohibited marketing practices. Prohibited activity includes:

• click fraud, impression fraud, conversion fraud, invalid traffic or false lead generation;
• fake reviews, undisclosed endorsements, fabricated testimonials or manipulated ratings;
• purchased followers, coordinated inauthentic behaviour, engagement pods or deceptive account networks;
• cloaking, hidden text, doorway pages, malicious redirects, link schemes or other prohibited search manipulation;
• circumventing advertising review, account restrictions, geographic controls or platform enforcement;
• publishing materially misleading claims, unsupported comparisons, fake scarcity or deceptive pricing;
• using protected personal characteristics for unlawful targeting or exclusion;
• advertising illegal, counterfeit, unlicensed or restricted products without required approvals; or
• misrepresenting Rudrriv as the advertiser, seller, regulator, certifier or guarantor of a client offering.

Clients remain responsible for campaign claims, disclosures, landing pages, product legality, required licences, audience selection, data sources, consent and compliance with each advertising, social, marketplace or search platform.

21. Academic, Professional and Credential Integrity

You must not use Rudrriv Services to:

• complete examinations, assessments, admissions tests or certification tasks through impersonation or prohibited assistance;
• submit purchased, generated or ghostwritten work as original where institutional rules prohibit that practice;
• fabricate research data, references, citations, peer review, experience, qualifications or professional records;
• plagiarise another person’s work or conceal material authorship and source obligations; or
• obtain credentials, licences, employment or professional recognition through deception.

Editing, translation, research support, tutoring, formatting, accessibility and legitimate writing assistance may be permitted when used consistently with applicable institutional, professional and publication rules.

22. Payments, Financial Crime and Transaction Abuse

You must not use Rudrriv resources or Services to:

• process stolen payment instruments, conduct card testing or obtain unauthorised payment data;
• launder money, conceal beneficial ownership, evade sanctions or disguise unlawful proceeds;
• create false invoices, transaction records, accounting evidence, tax documents or refund claims;
• conduct unlawful fundraising, investment solicitation, lending, insurance, gambling or payment services;
• facilitate tax evasion, fraudulent deductions, sham transactions or intentional financial misstatement;
• abuse chargebacks, payment disputes, promotional credits or refund processes; or
• use Rudrriv accounts as a pass-through payment, escrow, money-transfer or stored-value facility unless expressly agreed and lawfully authorised.

Rudrriv may require identity, authority, billing, tax, source-of-funds or transaction information where reasonably necessary for compliance, fraud prevention, invoicing or dispute handling.

23. Regulated, Restricted and Dangerous Activities

You must not use Rudrriv resources to promote, sell, design, operate or facilitate an activity that is illegal, unlicensed or prohibited in the relevant jurisdiction. This includes, where unlawful or unauthorised, activities involving controlled substances, weapons, explosives, hazardous materials, gambling, financial products, healthcare, surveillance, telecommunications, political advertising, employment screening or other regulated sectors.

A lawful regulated business must disclose its regulatory status, provide evidence reasonably requested by Rudrriv and comply with applicable licensing, age-gating, location, advertising, record-keeping, disclosure, security and consumer-protection requirements. Rudrriv may decline a sector, jurisdiction, product or campaign based on risk, provider restrictions or operational capability.

24. Surveillance, Monitoring and Location Tracking

You must not use Rudrriv Services to:

• secretly monitor a person’s device, communications, location, camera, microphone, accounts or activities;
• deploy spyware, stalkerware, covert employee monitoring or non-consensual tracking;
• identify, profile or target persons in a manner that violates privacy, employment, discrimination or surveillance law;
• combine datasets to expose sensitive traits, private relationships or precise location without lawful authority; or
• build systems intended primarily for repression, unlawful censorship, persecution or serious human-rights abuse.

Legitimate security, fraud-prevention, workplace, safety or asset-monitoring activities must have a documented lawful basis, appropriate notice, proportionality, access controls, retention rules and required approvals.

25. Third-Party Platforms and Provider Rules

Rudrriv may use or integrate cloud providers, hosting services, payment gateways, software vendors, social networks, advertising platforms, analytics tools, communications systems, code repositories, marketplaces, application stores and other third-party services.

You must comply with the applicable third-party terms, acceptable-use policies, technical limits, content rules, privacy requirements and licensing conditions. You must not direct Rudrriv to circumvent a third party’s review, enforcement, access control, billing, geographic restriction or safety measure.

If a third-party provider restricts, suspends or terminates access because of your conduct, Rudrriv may take corresponding action. Rudrriv is not required to violate a provider’s rules or restore access that the provider lawfully controls.

26. Sanctions, Export Controls and Restricted Parties

You must not use Rudrriv resources in violation of applicable trade sanctions, export controls, import controls, anti-boycott rules or restrictions concerning prohibited persons, organisations, governments, territories, technologies, software, encryption, data or end uses.

You must not conceal your location, ownership, control, customer, end user or intended use to evade a restriction. Rudrriv may conduct reasonable screening, request supporting information, block access, decline work or terminate an engagement where a legal or provider restriction applies.

27. Resale, Sub-Licensing and Unauthorised Commercial Use

Unless expressly permitted in writing, you must not resell, sub-license, white-label, rent, timeshare, distribute or commercially exploit Rudrriv accounts, systems, subscriptions, tools, documentation, credentials or deliverables.

Approved white-label, agency, reseller, subcontracting or group-company use must remain within the agreed scope, territories, users, brand rules, licences, confidentiality obligations and end-customer responsibilities. You remain responsible for persons to whom you provide authorised access.

28. Monitoring, Investigation and Evidence Preservation

To protect systems, users and legal rights, Rudrriv may use reasonable technical and organisational measures to detect abuse, security threats, anomalous activity, malware, spam, fraud, policy violations and service instability. These measures may include access logs, rate-limit records, security alerts, audit trails, content or file scanning, manual review and information supplied by users or third parties, subject to applicable law and our Privacy Policy.

Rudrriv does not undertake to monitor every activity or guarantee that harmful conduct will be detected. Failure to act against one violation does not waive the right to act against that or another violation later.

During an investigation, Rudrriv may request information, preserve relevant records, isolate systems, suspend access, remove harmful material, contact affected providers or users and cooperate with lawful requests from courts, regulators, law-enforcement bodies or other competent authorities.

29. Enforcement, Suspension and Termination

Rudrriv may take one or more proportionate actions where it reasonably believes that this Policy, law, contract, security requirements or third-party rights have been violated. Actions may include:

• requesting clarification, evidence, correction or a compliance plan;
• issuing a warning or requiring removal of specified content or activity;
• blocking a request, file, campaign, domain, address, integration, user or access method;
• throttling usage, limiting functionality, changing permissions or isolating affected resources;
• suspending or terminating accounts, Services, projects, access or contracts;
• preserving records and notifying affected third parties, providers, authorities or rights holders;
• refusing future work or requiring enhanced verification, payment or security conditions; and
• pursuing contractual, civil, criminal or equitable remedies available under law.

Rudrriv may act immediately and without prior notice where necessary to address an urgent security threat, ongoing illegality, child-safety concern, fraud, serious rights violation, provider demand or material risk of harm. Where reasonable and lawful, Rudrriv may provide notice and an opportunity to explain or cure a non-urgent violation.

Fees, refunds, data return, transition support and continuing obligations following suspension or termination are governed by the applicable contract, Refund Policy and mandatory law. A breach does not automatically create a right to a refund.

30. Reporting Abuse, Security Issues or Violations

Report suspected abuse, fraud, security vulnerabilities, unlawful content, intellectual-property concerns or other violations to support@rudrriv.com. Use a clear subject line such as “Acceptable Use Report”, “Security Vulnerability” or “Abuse Complaint”.

Where available and lawful, include:

• your name, organisation and contact details;
• the relevant URL, account, project, message, file, date and time;
• a factual description of the suspected violation and its impact;
• supporting screenshots, headers, logs, transaction references or evidence;
• the rights, systems or persons affected; and
• any urgent safety or preservation concern.

Do not exploit a vulnerability, access unrelated data, disrupt service or publicly disclose sensitive details in order to prove a report. Do not send passwords, private keys, card PINs, CVV codes or one-time passwords.

31. Complaints, Review and Appeals

A user affected by an enforcement decision may request review by writing to support@rudrriv.com and providing the relevant account or project reference, the decision being challenged, the facts relied upon and any corrective action taken.

Rudrriv will review reasonable requests in good faith but may maintain restrictions while an investigation is ongoing or where required by law, security, contract or a third-party provider. Rudrriv is not required to disclose confidential security methods, another person’s personal data, privileged material or information that could compromise an investigation.

32. Responsibility, Losses and Contractual Remedies

You are responsible for your content, instructions, users, accounts, campaigns, data sources, permissions and activities. To the extent permitted by law and subject to the applicable contract, you may be responsible for reasonable losses, claims, penalties, response costs, provider charges or third-party demands resulting from your violation of this Policy.

Any indemnity, limitation of liability, disclaimer, warranty exclusion or dispute-resolution provision applicable to your use of Rudrriv resources is governed by the Terms of Service or the relevant written agreement. Nothing in this Policy excludes liability or a statutory right that cannot lawfully be excluded.

33. Changes to this Policy

Rudrriv may update this Policy to reflect changes in law, cybersecurity threats, technology, Services, provider rules, business practices or enforcement requirements. The revised version will be posted on the Platform with an updated date.

Material changes may also be communicated through an account notice, email, contract communication or other reasonable channel where appropriate. Continued use after the effective date of an update constitutes acceptance of the revised Policy, subject to applicable law and any written contract governing an existing engagement.

34. Severability, No Waiver and Interpretation

If any provision of this Policy is held invalid, unlawful or unenforceable, it will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect. Headings are for convenience and do not restrict meaning.

A delay or failure by Rudrriv to enforce a provision is not a waiver. Examples of prohibited conduct are illustrative and do not limit the broader wording of this Policy. References to law include amendments, replacements, rules, directions and binding orders applicable from time to time.

35. Governing Law and Jurisdiction

This Policy is governed by the laws of India. Subject to mandatory consumer forums, statutory authorities, regulatory mechanisms, arbitration provisions and dispute-resolution terms in an applicable written agreement, disputes arising from or relating to this Policy shall be subject to the competent courts and authorities at Gurugram, Haryana, India.

36. Contact and Grievance Information

Questions, reports, complaints and legal notices concerning this Policy may be sent to: