| Discovery and requirements brief | Business model, audience, booking types, policies, integrations, risk areas and success measures | Workshop summary and scope document | Discovery | Service catalogue, goals, policies and decision-maker access |
| Booking flow map | Steps from discovery to confirmation, cancellation, refund or follow-up | Journey map and process diagram | Planning | Customer questions, operational rules and support scenarios |
| Information architecture and wireframes | Page structure, booking screens, forms, trust signals and responsive layouts | UX wireframes and content map | UX design | Brand guidelines, content, package details and approvals |
| Reservation logic specification | Inventory, capacity, rate, date, guest, add-on and status rules | Functional specification | Solution design | Accurate booking rules, pricing logic and edge cases |
| Website design and front-end build | Responsive page templates, service pages, booking UI and accessibility-aware components | Design files and coded templates | Production | Brand assets, copy, images and approval feedback |
| Back-end booking engine | Booking database, admin controls, customer records, notifications and workflow states | Working application or CMS module | Development | Confirmed data fields, admin roles and hosting environment |
| Payment workflow setup | Gateway integration, deposit or full payment rules, status handling and customer receipts | Configured payment flow | Implementation | Payment account, tax rules, refund policy and test credentials |
| Third-party integrations | CRM, calendar, email, channel manager, analytics or accounting connections as scoped | API connections and validation notes | Implementation | Platform access, API documentation and security approvals |
| Testing and quality assurance | Functional, responsive, payment, accessibility, performance and regression checks | QA checklist and issue log | Pre-launch | Test cases, sample inventory and staging approvals |
| Launch, training and support handover | Deployment support, admin training, documentation, monitoring checks and support priorities | Launch pack and training notes | Launch and support | Final approvals, DNS or hosting access and support owner |