| Discovery brief | Business goals, user groups, property types, lead flows, platform constraints, and success measures. | Document | Strategy | Stakeholder interviews, current website access, business priorities. |
| Website audit | Review of UX, SEO basics, forms, speed, accessibility, analytics, content, and integration risks. | Audit report | Audit | Website URL, analytics access, CMS access where available. |
| Site map and wireframes | Page hierarchy, navigation, property discovery flow, listing templates, form placement, and key sections. | UX files | Design | Brand direction, page requirements, audience priorities. |
| Responsive UI design | Visual layouts for priority pages, listing cards, detail pages, dashboards, forms, and reusable modules. | Design prototype | Design | Brand assets, imagery, content samples, approval feedback. |
| Website development | Front-end templates, CMS setup, property sections, forms, menus, landing pages, and reusable components. | Website build | Implementation | Hosting access, CMS decisions, approved design, content. |
| Listing or portal components | Search, filters, property details, galleries, availability labels, inquiry routing, and admin fields where required. | Functional module | Implementation | Property data model, feed access, field requirements. |
| Integrations | CRM, analytics, forms, automation, email notifications, maps, chat, or property data feeds based on scope. | Connected workflow | Implementation | API credentials, field mapping, vendor documentation. |
| Quality assurance | Responsive tests, browser checks, form tests, content review, accessibility checks, and launch issue log. | QA report | Quality assurance | Acceptance criteria, test data, approved launch checklist. |
| Training and handover | CMS guidance, workflow documentation, content update instructions, and post-launch support notes. | Documentation | Training | Team roles, user accounts, training participants. |
| Ongoing support | Content updates, bug fixes, landing pages, reporting checks, performance reviews, and improvement backlog. | Managed service | Ongoing support | Support priorities, reporting cadence, access approvals. |