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Our Refund & Returns Policy

Introduction

Welcome to rudrriv.com, the official website of RUDRRIV SOLUTIONS PRIVATE LIMITED. This Refund and Returns Policy outlines the terms and conditions governing refunds and returns for services and digital products offered by our company. By purchasing or engaging with our services, you agree to this policy.

Scope of the Policy

This policy applies to all digital design services, web development projects, digital marketing support, next-gen digital services, and data analytics solutions provided by RUDRRIV SOLUTIONS PRIVATE LIMITED through rudrriv.com. Due to the nature of our services, specific refund and return provisions are applied.

Eligibility for Refunds

Refunds may be issued under the following conditions:

Service Not Delivered
If a service has not been delivered or initiated as per the agreed-upon timeline and no work has commenced, you are eligible for a full refund.
Service Delivery Issues
In cases where the delivered service does not meet the agreed-upon scope of work or specifications, you may request revisions. If we are unable to resolve the issue, a partial or full refund may be considered, depending on the extent of the work completed.
Duplicate Payment
If a duplicate payment is made due to a technical error, the duplicate amount will be refunded after verification.
Non-Refundable Services

Refunds are not available under the following circumstances:

Change of Mind
Refunds will not be issued if you change your mind after the service has commenced.
Completed Work
Services that have been fully delivered and approved by you are non-refundable.
Force Majeure
Refunds will not be provided for delays or disruptions caused by events beyond our control (e.g., natural disasters, technical failures, or other unforeseen circumstances).
Digital Products
Digital products such as reports, analytics dashboards, or design files are non-refundable once delivered.
Refund Request Process

To request a refund, you must:

Contact our customer support team at within 7 days of receiving the service.
Provide detailed information about the issue, including your order number, description of the service, and the reason for the refund request.
Allow us up to 14 business days to investigate and process your request.
Revisions and Adjustments

Before processing any refund, we reserve the right to attempt to resolve your concerns through revisions or adjustments to the delivered service. Refunds will only be issued if the issue cannot be resolved.

Mode of Refund

Approved refunds will be issued via the original payment method used for the transaction. If the original payment method is unavailable, we may issue the refund through an alternative method agreed upon with the customer.

Before processing any refund, we reserve the right to attempt to resolve your concerns through revisions or adjustments to the delivered service. Refunds will only be issued if the issue cannot be resolved.

Cancellation Policy
For Ongoing Services
If you cancel a service before work begins, a full refund will be provided.
If you cancel after work has commenced, refunds will be calculated based on the work completed and expenses incurred.
Subscription Services
For subscription-based services, cancellations must be made at least 7 days before the next billing cycle to avoid charges for the subsequent period.
Exceptions

Refunds will not be provided for the following:

Services delayed due to customer inaction, such as failure to provide required information or approval.
Services impacted by customer-requested changes after the work has begun.
Custom services where work has already been initiated or delivered.
Disputes and Resolution

In the event of a dispute regarding a refund, we will work with you to reach an amicable resolution. If a resolution cannot be reached, the matter will be governed by the laws of India and resolved in the jurisdiction of Gurugram, Haryana.

Contact Us

If you have any questions, complaints, or require clarification about the use of this Website or its services, please contact us at:

Email: support@rudrriv.com
Phone: +91-7065013200
Address: Unit no – 830, 6th Floor, Tower B2, Spaze i-Tech Park, Sector 49, Gurugram-122018.

We will endeavor to resolve your concerns promptly and efficiently.

Need more information? Contact us now
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